Política de envío
1. Shipping destinations
We ship to most countries worldwide. Available destinations are shown at checkout. If your country is not listed, please contact us at contact@genius-shopping.com.
2. Order processing
Most orders are processed within 6 hours after they are placed. Orders placed on weekends or public holidays are processed on the next business day.
3. Shipping origin
Our products are shipped from our warehouse in China.
4. Delivery times
Delivery usually takes between 7 and 14 business days after your order has been shipped. Delivery times may vary depending on the destination and are given as an indication. Delays may occasionally occur due to high demand, customs clearance, public holidays or circumstances beyond our control.
5. Shipping costs
Shipping is free for all orders of $80 or more. For orders under $80, the shipping cost is clearly shown at checkout before you confirm your order.
6. Order tracking
All orders are shipped with tracking. As soon as your order has been shipped, you will receive an email with your tracking number, so you can follow your parcel at every step until delivery.
7. Taxes and customs
All prices on our website include applicable taxes. For deliveries within the European Union, import VAT is collected at checkout, so you will not have any additional import VAT to pay upon delivery. For deliveries outside the European Union, customs duties or local taxes may apply depending on your country. These are set by local authorities and are the responsibility of the customer.
8. Delivery address
Please make sure that your delivery address is complete and correct when placing your order. We cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you notice an error, please contact us as soon as possible at contact@genius-shopping.com, and we will do our best to correct it before your order is shipped.
9. Delayed, lost or damaged parcels
If your order has not arrived within 14 business days after shipping, please contact us at contact@genius-shopping.com with your order number. We will check the status of your parcel with the carrier and find a solution with you. If your parcel is lost, we will send you a replacement or refund you in full.
If your parcel arrives damaged, please contact us with your order number and a photo of the damage, and we will offer a replacement or a full refund.
10. Contact
For any question about shipping, please contact us at contact@genius-shopping.com or by phone at +852 9290 1262, from 9:00 to 17:00 (Monday to Friday).
Company information:
GENIUS LIVING LIMITED
Unit 119, LB/F., 8 Hysan Avenue,
Hong Kong
Registration number: 81156723
Email: contact@genius-shopping.com
Phone: +852 9290 1262
Your order is governed by the laws of the Hong Kong Special Administrative Region.