Return & Refund Policy
1. Cancellation after order
We pride ourselves on our ability to process all orders placed on our website quickly. Most orders are processed within 6 hours. If you wish to cancel your order for any reason, please email us at contact@genius-shopping.com as soon as possible.
As most in-stock items are processed and shipped within 6 hours, we recommend that you contact us within this period. If your order has not yet been processed, we will cancel it and refund you in full.
If your order has already been processed or shipped, it can no longer be cancelled. In this case, you can still return it after delivery under our 30-day return policy described below.
2. 30-day return policy
You have 30 days from the day you receive your order to return it, without giving any reason.
3. How to return a product
Step 1: Send us an email at contact@genius-shopping.com with your order number and the product(s) you wish to return.
Step 2: We will send you the return address and instructions. Please note that our return centre is located in the United States. The exact return address is only provided by our customer service, together with your return instructions.
Step 3: Send back the product(s) no later than 14 days after informing us of your return request.
You must contact our customer service before sending any product back. Returns are only accepted at the return address provided by our customer service. Products sent without contacting us first, or sent to any other address (including our registered office in Hong Kong), cannot be processed and will not be refunded.
4. Condition of returned products
Please return the products complete, in their original packaging if possible, with all accessories. You are only liable for any loss in value of the products resulting from handling beyond what is necessary to check their nature, characteristics and functioning.
5. Return costs
The direct cost of returning the products to our return centre in the United States is borne by you, unless the product is defective or does not match its description. We recommend using a tracked shipping method, as we cannot be held responsible for returns lost in transit.
6. Refunds
We will refund all payments received from you for the returned products, including standard delivery costs, without undue delay and no later than 14 days after we receive your return request. We may withhold the refund until we have received the products back or you have provided proof of having sent them back, whichever is earlier.
The refund is made using the same payment method as the original order, unless agreed otherwise. Depending on your bank or payment provider, it may take a few additional days for the refund to appear on your account.
7. Defective, damaged or incorrect products
If you receive a product that is defective, damaged or different from what you ordered, please contact us at contact@genius-shopping.com with your order number and a photo of the issue. We will offer a repair, replacement or full refund in accordance with the applicable law, and the return costs will be borne by us.
8. Contact
For any question about cancellations, returns or refunds, please contact us at contact@genius-shopping.com or by phone at +852 9290 1262, from 9:00 to 17:00 (Monday to Friday).
Company information:
GENIUS LIVING LIMITED
Unit 119, LB/F., 8 Hysan Avenue,
Hong Kong
Registration number: 81156723
Email: contact@genius-shopping.com
Phone: +852 9290 1262
Your order is governed by the laws of the Hong Kong Special Administrative Region.